Fix it. Start from the problem.

When you don't know which manual to open, start with the job. Each hub gathers the steps from every manual page we've written, along with the background you need to do it safely.

Factory resetButton holds, menu paths and what you lose18 answers Error codesWhat the letters and numbers mean6 answers Setup & installFirst use, pairing and installation10 answers WiringThermostats, doorbells, chargers2 answers MaintenanceFilters, descaling, cleaning schedules14 answers SpecsDimensions, ratings, compatibility4 answers

InfographicRestart, soft reset or factory reset?Always start at step one. Each step up costs you more.

01 RestartPower cycle or force restart

Keeps everything Try this first

02 Soft resetSettings back to default

Keeps your data

Resets settings

03 Factory resetBack to out of the box

Erases almost everything

Resets settings
Resets pairings
Resets your data