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Lost the manual? Here's how to get an official copy

The most reliable places to find a replacement owner's manual, how to check you have the right version, and what to do for discontinued products.

Nearly every manufacturer publishes manuals online now, even for products they stopped selling years ago. The trick is finding the right page on their site, which can be buried under marketing.

InfographicFrom lost manual to official copyFour steps, about five minutes
  1. 01Model numberFrom the label, not the box front
  2. 02Maker's support siteSearch the full model number
  3. 03Check the coverYour model should be listed
  4. 04Save a copyCloud folder named Manuals

Where to look, in order

1. The manufacturer's support site

Search for the brand name plus "support" and look for an official domain. Most support pages have a search box for model numbers, and the product page lists the owner's manual, installation guide and sometimes a quick start guide. This is the version you should trust.

2. The product itself

Many smart TVs, cars and appliances with screens now include a built-in manual. Look in the settings menu for "e-Manual", "User guide" or "Help".

3. The retailer's product page

Big retailers often attach the manual and installation PDF to the listing. If you bought it online, check your order history.

4. A manual library like this one

We link back to the manufacturer's copy and pull out the answers people search for most, so you can often get what you need without opening a 90 page PDF at all.

Check you have the right version

Manuals get revised. A washer from 2019 and one from 2023 might share a model name but use different control panels. Check the cover or first page: it usually lists every model number the manual covers and a revision date or document number. If your model isn't listed, keep looking.

Discontinued and older products

Search the manufacturer's site for "archive", "discontinued products" or "legacy support". If the company has been bought or rebranded, the new owner often keeps the old manuals. For very old items, owner communities and forums are often the best source, and you can also ask the manufacturer directly. Support teams frequently email scanned manuals on request.

Be careful with some download sites

A few sites wrap manuals in fake download buttons, ask you to install software, or offer a "free" manual that turns into a subscription at checkout. You should never need to install anything or pay to read a consumer owner's manual. If a site asks for card details, close the tab.

Keep it this time

Once you've found it, save the PDF to a folder called "Manuals" in your cloud storage, and name each file with the brand, product and model. Add the purchase receipt to the same folder. Next time, it takes seconds.